Communication is derived from a Latin word ‘communicare’ which means to share or to give. So, communication is defined as the process of transferring or exchange of information from one source to another or from one person to another. Transfer of information includes emotions, values and feelings. Communication is a continuous process, there may be a time gap but it never stops. Communication is a process of exchange of messages both verbal and non-verbal. The basic requirement of communication is message. Message must be conveyed to the recipient through some medium. It is essential that the message must be understood be the recipient in the same terms as intended by the sender. The communication is a two way process and is incomplete without a feedback from the recipient to the sender on how well the message is understood by him.


  1. William Newman defined communication as – ‘communication is exchange of facts, ideas, opinion or emotions by two or more persons’.
  2. Keith & Davis defined communication as – ‘communication is the process of passing information and understanding from one person to another person.


  1. To present yourself in a better way.
  2. To develop good interpersonal relation.
  3. To prove yourself the best amongst all in a highly competitive environment.
  4. To transfer the information
  5. To deal with complexity of technical information
  6. A tool to get job
  7. Essential to job success
  8. For motivating counseling
  9. To impart education
  10. To impart education
  11. To improve discipline
  12. To receive messages
  13. To provide advice
  14. To issue order and instructions
  15. To facilitate coordination
  16. To establish effective leadership
  17. For job satisfaction
  18. To develop democratic environment in any organization.


Flow chart below shows the process of communication

The goal of communication is to convey information and the understanding of that information from one person or group to another person or group. This communication process is divided into three basic components – sender, channel and receiver.

The above flow chart shows a sender transmits a message through a channel to the receiver. The sender first develops an idea which is composed into a message and then transmitted to the other party who interprets the message and receives meaning. Developing a message is called encoding and interpreting the message is called decoding.

FEEDBACK –   When two people interact, communication is rarely one-way only. When a person receives a message, she responds to it by giving a reply. Otherwise, the sender can’t know whether the other parties properly interpreted the message or how they reacted to it. Example – The supervisor has to know how subordinates respond to directives and plans.


  1. Pandey M., Communication skills, Nirali prakashan, Pune, I edition, 2017, 1.1-1.6

Leave a Reply

Your email address will not be published. Required fields are marked *